ORDERS must be paid in full according to the Payment Plan for a Lead time to start.

PAYMENT PLAN: If the Client chooses for Scale A, either; i) 50% of the relevant Grand Total shall be paid as an advance payment. The remaining 50% will be paid on the day of delivery, or; ii) 100% of the total amount to be paid by Credit Card. If the Client chooses for Scale B, 100% of the relevant Grand Total shall be paid as an advance payment via bank transfer or IDEAL.

DELIVERY PLAN: The order will be delivered to the home address of the Client upon arrival in the Netherlands. The delivery is provided up to the 1st floor of a building. Delivery cost is included in the Final Invoice Amount and it is based on the location (within or outside of the Netherlands) and the weight of the order, unless otherwise stated. It is the Client's responsibility to make sure that the gateways are not blocked, and the order can fit through the room, all elevators, stairwells, corridors and doorways during delivery. However, if an external lift is needed, it is the responsibility of the Client. It can also be arranged by Lazzoni Nederland up to the sixth floor for a fixed price of EUR 150 incl. VAT within the Netherlands, unless otherwise stated. Above the 1st floor, an additional fee of €50 per floor will be charged for a walk-up at the time of delivery. If upon delivery, the furniture does not fit, the customer will be responsible for another delivery fee and a 40% restocking fee. If preferred, the Client is also free to pick up the order from Lazzoni Nederland storage upon appointment. The customer is fully responsible for transporting and loading their products with no assistance from Lazzoni Nederland employees if they choose a pick-up option. Please be reminded that if our driver comes to you based on the scheduled appointment and you are away, you will, unfortunately, have to pay for a new delivery. For safety reasons, the driver is not allowed to take off his shoes during delivery. It is, therefore, a good idea to place a blanket or something similar on a sensitive floor to protect it from dirt and damage. Lazzoni Nederland is not responsible for supplying packaging for floor model pickups. The delivery department will contact the customer to schedule the day and time frame for pick-up, delivery, and assembly whichever may be applicable. Lazzoni is not responsible for damages to items that were not properly removed or protected, prior to our arrival. Our team is not authorized or insured to move items other than the Product being delivered.

ASSEMBLY: This service is provided by our assembly crew as a part of the White Glove Service. Except for wardrobes, wall beds and wall shelves, the Final Invoice Amount includes a free-of-charge assembly service. However, given the amount of work required for the assembly of wardrobes, wall beds and wall shelves, assembly services for these products are subject to a reduced fee of EUR 99 incl. VAT per hour for 2 men, unless otherwise stated. Assembly fees for these products are calculated based on the average time that it takes to finish the assembly work. Delivery crew are not insured to mount or drill any merchandise on to your wall. The delivery crew are not authorized to connect or disconnect any media equipment. If at the customer’s request, the delivery crew mount or drill merchandize on the customer’s wall, our delivery crew will not be responsible from damages which may be caused on the structure of the wall or what is behind it (ie electricity, water, pipes etc). It is the customer’s responsibility to ensure that the wall to be mounted and/or drilled is suitable for the work.

PACKING SLIP: At the end of delivery please inspect your new furniture carefully. Any damaged or missing Product must be noted on the Packing Slip, prior to the departure of the delivery crew. There is no refund and recourse if there is no notation on the packing slip. Any clerical errors are subject to correction. Do not allow the delivery team to leave without inspecting your merchandise and making necessary notations on the packing slip. If a surrogate receives the Product on your behalf, you are still responsible for making sure all Product is accounted for, in satisfactory condition and if necessary, notations are made on the packing slip. Your surrogate’s signature is binding.

OVERSIZED PACKAGED ITEMS: Please review and confirm the Oversized Package Delivery Guide

STORAGE FEES: We can store orders arrived in the Netherlands free of charge for the period of 6 months if the order is paid in full. If the client chose Scale A and wants to store it in the Lazzoni warehouse the rest of 50% of the order must be paid in full. If Customer is not reachable to schedule or ready for delivery/pick up when the Product is ready, storage fee of 5% of the Product applies every month after the first 30 days.

SCHEDULING YOUR DELIVERY: The expected delivery time is 7 – 12 weeks, unless otherwise stated. The delivery date on your order is ESTIMATED. The actual delivery date may change due to circumstances beyond our control. Should the customer need to reschedule, 48-hour notice is required.

CANCELLATION: Orders may be canceled or revised within 2 days of placing the order unless delivery is scheduled. A 40% restocking fee will apply for any cancellations and/or changes made after the 2-day grace period. Delivered products and customized items after 2 days grace period cannot be canceled.

RETURN POLICY: Product in new condition may be returned within 14 days of delivery in its original packaging with a 40% restocking fee and an additional €180 delivery charge per 100 kg. Showroom sales, floor samples, and Clearance items are sold “AS-IS” and are not returnable.

FLOOR SAMPLES: All floor samples are FINAL sales. There is no grace period for Floor Sample Sales and they cannot be revised or canceled.

FACTORY WARRANTY: Lazzoni Nederland offers a limited Life-Time Warranty on the frame of products from the date of purchase. For material, mechanism, and upholstery (fabrics, leather, foam, lacquer) we offer a 2-year Limited Warranty for material failure. This does not include "Wear and Tear" or "Natural Characteristics". The warranty does not apply to the mishandling of the merchandise. Self-assembly voids the warranty. The warranty does not cover lighting. Rugs are under warranty for 30 days. Mattresses are under warranty for 2 years.

Office:  Herengracht 449A, 1017BR, Amsterdam, NL
Showroom:  Woonmall Alexandrium, Watermanweg 21B, 3067GA, Rotterdam, NL
Warehouse: Venkelbaan 47, 2908 KE Capelle aan den IJssel
KVK No: 81579152 - VAT No: NL862144760B01
IBAN no: NL91 INGB 0006529295 - BIC code: INGBNL2AXXX

Please use the invoice number as the payment reference. 

Call +31 10 669 0 669 or email or WhatsApp: +31 (0) 61 150 4847

For Terms of Service, Shipping, Refund, Privacy, and Delivery policies please visit:

Flagship Store

Woonmall Alexandrium
Watermanweg 21B, 3067GA, Rotterdam, Netherlands

Monday 13:00-17:30 hrs
Tuesday 10:00-17:30 hrs
Wednesday 10:00-17:30 hrs
Thursday 10:00-17:30 hrs
Friday 10:00-21:00 hrs
Saturday 10:00-17:30 hrs
Sunday 12:00 - 17:00 hrs

+31 10 669 0 669

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