This website is operated by Lazzoni Nederland via ZZ Store B.V.. Throughout the site, the terms “we”, “us” and “our” refer to Lazzoni Nederland and ZZ Store B.V.. ZZ Store B.V. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice and are not necessarily the same as the Showroom prices.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Lazzoni NL, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Lazzoni NL and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or with respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.
SECTION 21 - FORCE MAJEURE
Lazzoni Nederland is not obliged to comply in the event of force majeure and may suspend the obligations, coming from the assignment, for as long as the force majeure continues. If this period continues or longer than 3 months, parties may cancel the assignment without the obligation to pay damages.
SECTION 22 - ORDERS
Orders must be paid in full according to the Payment Plan for a Lead time to start.
SECTION 23 - PAYMENT PLAN
All Online order payments must be made in full and/or in accordance with the most recent promotional payment plan. Different discounts and promotions cannot be combined.
We offer three different payment plans for Showroom orders: Standard / Scale A / Scale B. If the Client chooses the Standard Payment Plan: 25% of the relevant Grand Total (of product prices) shall be paid as an advance payment and the remaining 75% must be paid the latest one day before delivery. If the Client chooses Scale A: 50% of the relevant Grand Total shall be paid as an advance payment and the remaining 50% must be paid the latest one day before delivery. If the Client chooses Scale B: 100% of the relevant Grand Total shall be paid as an advance payment.
Invoices must be paid in full according to the Payment Plan for a Lead time to start.
SECTION 24 - ORDER CONFIRMATION
Before confirming your order, please review your offer carefully to ensure what you want to purchase is clearly stated on the final invoice, including but not limited to the notes regarding product color/dimensions/materials and delivery/timelines, etc. Please feel free to ask questions to clarify your order. Our guiding principle is to provide free-of-charge 3D design service including placement of preferred Lazzoni furniture in your space, before concluding a sale. We always encourage our clients to use our 3D service which helps them make the right choices and ensures the specifics of your order. It is the client’s responsibility to check and confirm that the product-related information on the invoice is correct as we initiate the production based on the product information on the invoice. However, if you think that the delivered product is not what you intended to order, contact us immediately. If the contents of the order paper match the delivered products, we may not be able to offer you a return/refund/replacement.
SECTION 25 - DELIVERY POLICY
The expected delivery time is 7 – 14 weeks unless otherwise stated. The expected delivery time is ESTIMATE as the actual delivery date may change due to circumstances beyond our control. The logistics department will contact the customer to schedule the day and time frame for pick-up, delivery, and assembly whichever may be applicable. Should the customer need to reschedule, 48-hour notice is required. The order will be delivered to the home address of the client upon arrival in the Netherlands. Delivery cost is included in the Grand Total, and it is based on the location (within or outside of the Netherlands) and the weight of the order, unless otherwise stated. For non-Lazzoni Nederland clients or return-related pick-up/de-assembly requests of Lazzoni Nederland clients, the standard delivery price is EUR 150 incl VAT (base rate) for up to 150kg (EUR 1 surcharge for each additional weight) and the standard assembly fee is EUR 125 incl. VAT per hour for 2 men, unless otherwise stated. A walk-up delivery is provided up to the 1st floor of a building. Above the 1st floor, an additional fee of €50 per floor will be charged for a walk-up at the time of delivery. It is the client's responsibility to make sure that the gateways are not blocked, and that the order can fit through the room, all elevators, stairwells, corridors, and doorways during delivery. If an external lift is needed, it is the responsibility of the client. However, it may also be possible to arrange a lift by Lazzoni Nederland up to the fourth floor for a fixed price of EUR 150 incl. VAT within the Netherlands, unless otherwise stated. If upon delivery, the furniture does not fit, the customer will be responsible for another delivery fee and a 40% restocking fee. Please be reminded that if our driver comes to you based on the scheduled appointment and you are away, you will, unfortunately, must pay for a new delivery. For safety reasons, the driver is not allowed to take off his shoes during delivery. It is, therefore, a good idea and a responsibility of a client to place a blanket or use other protection methods for a (sensitive) floor and/or (newly) walls to protect them from dirt and damage. Lazzoni is not responsible for damages to items that were not properly removed or protected before our arrival. Our logistics crew is not authorized or insured to move items other than the product being delivered. As the delivery and assembly must be done under the client’s presence and inspection, Lazzoni Nederland does not accept responsibility for damages to the client’s property and its contents which were reported after our logistic crew’s departure. If preferred, the client is also free to pick up the order from Lazzoni Nederland storage upon appointment. The customer is fully responsible for transporting and loading their products with no assistance from Lazzoni Nederland employees. During pick-up, the client must inspect the boxes and their contents and report on the packing slip if there are any damages. Lazzoni Nederland is not responsible for damages that may be caused to the product during the client’s own transportation arrangement, loading/unloading/unpacking/assembling the products. Our delivery crew can remove and pick-up the boxes of the products upon your request. This can be indicated on the packing slip. If you are considering a return, please keep the boxes. Otherwise, they will be sent to a recycling facility.
SECTION 26 - ASSEMBLY
This service is provided by our logistics crew as a part of the White Glove Service. Assembly cost is included in the Grand Total. The Assembly fee is calculated based on the average time that it takes to finish the assembly work. The products which are purchased from Lazzoni Nederland are subject to a reduced fee of EUR 99 incl. VAT per hour for 2 men, unless otherwise stated. The reduced assembly fee is only applicable for the initial assembly as a promotion. For non-Lazzoni Nederland clients or return-related requests of Lazzoni Nederland clients, the standard delivery price is EUR 150 incl VAT (base rate) for up to 150kg (EUR 1 surcharge for each additional weight) and the standard assembly fee is EUR 125 incl. VAT per hour for 2 men, unless otherwise stated. The logistics crew is not insured to mount or drill any merchandise onto your wall. The logistics crew is not authorized to connect or disconnect any media equipment. If at the customer’s request, the logistics crew mounts or drills merchandise on the customer’s wall, our logistics crew will not be responsible for damages that may be caused to the structure of the wall or what is behind it (i.e., electricity, water, pipes, etc.). It is the customer’s responsibility to ensure that the wall to be mounted and/or drilled is suitable for the work.
SECTION 27 - PACKING SLIP
At the end of delivery and assembly please inspect your new furniture carefully. Any damaged or missing Product must be noted on the Packing Slip before the departure of the logistics crew. There is no refund and recourse if there is no notation on the packing slip. Any clerical errors are subject to correction. Do not allow the logistics crew to leave without inspecting your merchandise and making necessary notations on the packing slip. If a surrogate receives the Product on your behalf, you are still responsible for making sure all product is accounted for, in satisfactory condition and if necessary, notations are made on the packing slip. Your surrogate’s signature is binding. If the product is damaged, please indicate it on your packing slip. Then we will replace the product or the part of it, based on the inspection and its warranty.
SECTION 28 - STORAGE FEES
We can store orders that arrived in the Netherlands free of charge for 1 month if the order is paid in full. If the Customer is not reachable to schedule or ready for delivery/pick up when the Product is ready, a storage fee of 5% of the Product applies every month after the first 30 days.
SECTION 29 - OVERSIZED PACKAGED ITEMS
Please ask for, review and confirm the Oversized Package Delivery Guide.
SECTION 30 - CANCELLATION
Orders may be canceled or revised within 2 days of placing the order unless delivery is scheduled. Delivered products and customized items after 2 days grace period cannot be canceled.
SECTION 31 - RETURN POLICY
The product sold online from STOCK and in new condition may be returned within 14 days of delivery in its original packaging. All FLOOR SAMPLES are sold AS-IS and they are FINAL sales. There is no grace period for Floor Sample Sales, and they cannot be revised or canceled. Lazzoni Nederland is not responsible for supplying packaging for floor model pickups. The items ordered at our SHOWROOM, cannot be returned as the client was able to see a (similar) product that they purchased and accompanied material samples. Excluding the Online sales in stock, return upon convenience is not applicable. Certain types of items cannot be returned, like custom/special products (such as orders not in stock or personalized items). This furniture is made specifically for you based on your input and that is why this furniture is excluded from the right of withdrawal. Of course, the warranty does apply to this furniture. If under special circumstances, return upon convenience is accepted, a 40% restocking fee applies. The refund will be made within 14 days of a return date. The products which were delivered to you in a de-assembled format (whether assembled or not by our logistics crew during delivery), shall be returned de-assembled, and properly packed in their original packaging including all parts (i.e., hinges, etc.). Even if the delivery and assembly were part of the initial purchase, for return upon convenience, if applicable, we do not provide a free-of-charge return pick-up or de-assembly service. Upon return, the products will be inspected by our technical team who will make an assessment of the status of the product. Any damage will be charged to the client. If you decide to de-assemble and return the product yourself, please make photos of the product before de-assembly. If you did not make photos and reported damage after self-de-assembly, it will be considered as damage caused by a client during return. If you damaged the product during return or de-assembly, and if the product is classified as “UNSELLABLE”, your return may be rejected even though it was agreed by us before physical return and inspection of the products. In that case, you will be able to pick up the returned product and a return/refund will not be possible anymore. Therefore, we do recommend you use our professional pick-up and de-assembly service which would avoid unwanted damages to the product. This is especially the case for the items which were delivered to you in a de-assembled format (whether assembled or not by our logistics crew during delivery).
SECTION 32 - FACTORY WARRANTY
Lazzoni Nederland offers a Limited Life-Time Warranty on the frame of products from the date of purchase. For material, mechanism, and upholstery (fabrics, leather, foam, lacquer) we offer a 2-year Limited Warranty for material failure. This does not include "Wear and Tear" or "Natural Characteristics". The warranty does not apply to the mishandling of the merchandise. Self-(de)assembly voids the warranty. Therefore, we recommend hiring our White Glove Service for delivery and (de)assembly. The warranty does not cover lighting. Rugs are under warranty for 30 days. Mattresses are under warranty for 2 years.
SECTION 33 - LANGUAGE
The Lazzoni website and all relevant information, policies, terms, and conditions have been drawn up in the English language. In case of discrepancies between the English text version of this Agreement and any translation, the English contract language version prevails.